Find answers to common questions, or get in touch with our team directly.
When you first open MedTracker you will be prompted to create a master password. This password encrypts your local database — choose something memorable but strong. It cannot be recovered if lost.
Yes. After setting your master password, go to Settings → Security and enable Biometric Unlock. Your device must support fingerprint or face authentication.
All data is stored exclusively on your device. There is no cloud backup. We recommend exporting a manual backup regularly from Settings → Backup & Restore and storing it somewhere safe.
Tap the Medications tab, then the + button. Enter the medication name, dosage, frequency, and start date. MedTracker will automatically schedule reminders based on your chosen times.
Check that MedTracker has notification permissions in your device Settings → Apps → MedTracker → Notifications. Also ensure battery optimisation is not blocking the app in the background.
Tap the Appointments tab and press +. Add the date, time, location, and any notes. MedTracker will send you a local reminder ahead of the appointment — no internet required.
Yes. Use Settings → Backup & Restore to export an encrypted backup file. Transfer it to your new device via any method you prefer, then restore it from the same menu on your new phone.
Yes — entirely. MedTracker requires no internet connection for any of its core features. All data, reminders, and notifications are handled locally on your device.
Can't find the answer you're looking for? Send us an email and we'll get back to you as soon as possible.
support@medtrackerapp.co.ukWe aim to respond within 1–2 business days.